Privacy Policy

1. Introduction

Welcome to Falkonegs LTD's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website falkonegsltd.com or use our services.

Our Commitment

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with Nigerian data protection laws and regulations.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the site.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services.

2.1 Personal Information

When you register, contact us, or use our services, we may collect:

Identification Information

Full name
Email address
Phone number
Date of birth
Government-issued ID

Property Information

Property preferences
Transaction history
Financial information
Property documents

Technical Information

IP address
Browser type
Device information
Usage data

2.2 Automatic Data Collection

We automatically collect certain information when you visit our website:

Log files (IP address, browser type, pages visited)
Usage patterns and preferences
Device information and operating system
Location data (with your consent)

3. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website.

3.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Essential Cookies	Required for website functionality	Session
Analytics Cookies	Understand how visitors use our site	2 years
Preference Cookies	Remember your settings and preferences	1 year
Marketing Cookies	Track effectiveness of advertising	90 days

3.2 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Important Notice

By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.

4. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

Process property transactions
Provide customer support
Send service updates
Manage your account

Communication

Respond to inquiries
Send property recommendations
Provide market updates
Send promotional materials (with consent)

Improvement

Analyze website usage
Improve our services
Develop new features
Ensure security

4.1 Legal Basis for Processing

We process your personal information based on:

Consent: When you explicitly agree
Contract: To fulfill our services
Legal Obligation: To comply with laws
Legitimate Interest: To improve our services

5. Information Sharing

We may share your information in the following circumstances:

5.1 With Service Providers

Payment processors
Cloud hosting providers
Marketing agencies
Analytics providers

5.2 For Legal Reasons

To comply with legal obligations
To protect our rights and property
To prevent fraud or security issues
To enforce our terms and conditions

5.3 With Your Consent

We will share information with third parties when you give us explicit consent to do so.

Important

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

6.1 Security Measures

SSL encryption for data transmission
Secure servers with firewalls
Regular security audits
Access controls and authentication
Data encryption at rest

6.2 Security Compliance

SSL Certified

Secure data transmission

GDPR Compliant

Data protection standards

Secure Hosting

Protected servers

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy.

7.1 Retention Periods

Account Information: 7 years after account closure
Transaction Records: 10 years for legal compliance
Marketing Data: Until consent is withdrawn
Website Analytics: 2 years

7.2 Data Deletion

Upon request, we will delete your personal information unless required to retain it by law.

8. Your Rights

You have the following rights regarding your personal information:

Right to Access

Request copies of your personal data

Right to Rectification

Correct inaccurate information

Right to Erasure

Request deletion of your data

Right to Restrict

Limit how we use your data

Right to Portability

Receive your data in a readable format

Right to Object

Object to certain data processing

To exercise these rights, please contact us using the information in Section 13.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

11. International Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on our website.

13. Contact Us

If you have questions about this privacy policy or your personal information, contact us:

Data Protection Officer

Email: dpo@falkonegsltd.com

Phone: +234 803 577 7052

Address: 12B Sulaimon Adekanbi Close, Igbo Efon, Lekki, Lagos, Nigeria

Contact Data Protection Officer

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